Rolodesk - Terms of Use

(Effective: March 1, 2017)

GENERAL

These Terms of Service (these “Terms”) explain how you can use the “rolodesk.in” website (the “Site”), Rolodesk Android app (collectively “Service”), provided by Netmine Mobile Innovations Private Limited, (“Netmine”, “Company”, “us”, “we” or “our”). They apply to all visitors, users, and others who access the Service (“Users”).

By using the Service, you expressly consent to be bound by these Terms including but not limited to the collection and use of your information as spelled out in our Privacy Policy. For more information, see the full Rolodesk Privacy Policy at www.rolodesk.in/privacypolicy.html. If you are using the Service for a group or organisation, you consent to these Terms on behalf of that group or organisation. You represent that you have the legal authority to consent to these Terms on behalf of the group or organisation and the legal authority to bind the group or organisation. do so (in that case, “You” and “Your” refers to that group or organization).

We encourage you to read these Terms carefully before using the Service. By accessing the Service, you acknowledge and agree that you have read, fully accept, and will abide by these Terms.If you do not understand or you do not agree to be bound by any term hereof, you may not download, install, access or use Rolodesk, and must promptly and permanently remove Rolodesk completely from your systems and devices and cease any and all use thereof. These Terms and our Privacy Policy are subject to change by us at any time, effective upon posting on our Site. By accessing the Service after any such change, you accept the Terms as modified.

ABOUT THE SERVICE

Rolodesk is an application that brings Helpdesk functionlity to your phone. Rolodesk integrates Helpdesk functionality with the Dialer to make it easy for agents to stay on top of their Helpdesk tickets. Rolodesk makes it possible for Helpdesk agents to interact with customers and capture all interactions seamlessly in Helpdesk tickets.

ELIGIBILITY

CHILDREN POLICY

You must be at least 13 years of age to use the Service. If you do use the Service, you are representing and warranting that you are 13 years of age or older and that you have the right, authority and capacity to enter agree to and abide by these Terms.

APPLICABLE LAWS

We don’t want you breaking any laws. So when you use the Service, you are responsible for ensuring that your use complies with all laws, rules and regulations applicable to you. These Terms are void, and use of the Service is not permitted where such use is prohibited.

THIRD-PARTY ACCESS

THIRD-PARTY ACCOUNT INFORMATION

As part of the Rolodesk Service, you will be asked to connect or permit us to access your Freshdesk account, certain publicly available profile information from your third-party accounts (Google, Facebook, Twitter) (“Third Party Accounts”) and your friend’s profiles. By signing into the Service through or linking your Rolodesk to any Third Party Account, you permit us to access and aggregate certain information from your profiles and profiles of individuals you are connected with on such sites for use by the Service. Still, you ultimately control how much information is accessible to us – just be sure to adjust your privacy settings on those sites. When you use the Service, you are authorizing us to collect, store, and use, in accordance with our Privacy Policy, any information that you permit the third party websites (“Third Party Websites”) to provide to us and to access tokens made available by those Third Party Websites.

THIRD-PARTY CONTENT

As part of the Service, the Company may provide you with convenient links to third party website(s) (“Third Party Sites”) as well as content or items belonging to or originating from third parties (the “Third Party Applications, Software or Content”). The Rolodesk Service has no control over Third Party Sites and Third Party Applications, Software or Content or the promotions, materials, information, goods or services available on these Third Party Sites or Third Party Applications, Software or Content. Such Third Party Sites and Third Party Applications, Software or Content are not investigated, censored, monitored or checked for accuracy, appropriateness, or completeness by the Company, and the Company is not responsible for any Third Party Sites accessed through the Service or any Third Party Applications, Software or Content posted on, available through or installed from the Service, including the content, accuracy, offensiveness, opinions, reliability, privacy practices or other policies of or contained in the Third Party Sites or the Third Party Applications, Software or Content. Inclusion of, linking to or permitting the use or installation of any Third Party Site or any Third Party Applications, Software or Content does not imply approval or endorsement thereof by the Company. If you decide to leave the Service and access the Third Party Sites or to use or install any Third Party Applications, Software or Content, you do so at your own risk and you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from the Service or relating to any applications you use or install from the Service.

THIRD-PARTY ACCOUNT SECURITY

As Rolodesk provides a personalized service, we strongly discourage using our Service on any non-personal devices. Most of the “Access Tokens” from the third-party websites are saved or cached in Browser’s or Device’s local cache. This “Access Token” will be valid for a certain time (valid for hours or months) depending on the third-party implementation.

USE RESTRICTIONS

Your permission to use the Service is conditioned upon the following Use Restrictions and Conduct Restrictions: You agree that you will not under any circumstances:

a. use the service for any unlawful purpose or the promotion of illegal activities;

b. use the service on any non-personal device or machine.

c. use the service from a jailbroken Apple device or Rooted Android device.

d. attempt to, or harass, abuse or harm another person or group;

e. interfere or attempt to interfere with the proper functioning of the Service;

f. make any automated use of the system, or take any action that we deem to impose or potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;

g. bypass any robot exclusion headers or other measures we take to restrict access to the Service or use any software, technology, or device to scrape, spider, or crawl the Service or harvest or manipulate data;

INTELLECTUAL PROPERTY

You acknowledge and agree that we and our licensors retain ownership of all intellectual property rights of any kind related to the Service, including applicable copyrights, trademarks, and other proprietary rights. Other product and company names that are mentioned on the Service may be trademarks of their respective owners. We reserve all rights that are not expressly granted to you under this Agreement.

You may not download, upload, print, display, perform, reproduce, publish, license, transmit, modify, create derivative works of, reverse engineer, disassemble, decompile, scrape, adapt, distribute, transfer, or exploit the Services or any content therein, in whole or in part without our prior written authorization. We and our licensors reserve all rights not granted in these Terms.

USE LICENSE

Subject to these Terms and for the sole and limited purpose of facilitating your use of the Service, we grant you a limited, revocable, personal, non-commercial, non-exclusive and non-transferable license to (i) access and use the Service and (ii) install, access and use the Application on mobile devices and Internet browser owned by you.

TERMINATION

You may terminate your use of Services and request deletion of your data at any time by sending an email to support@rolodesk.in.

We may terminate your rights to use the Services at any time for any reason at our sole discretion, including for any use of Services in violation of Terms captured in this Agreement.

Upon any termination, discontinuation or cancellation of Services, all provisions of these Terms which by their nature will survive, including, without limitation, ownership and intellectual property provisions, warranty disclaimers, indemnity and limitations of liability.

WARRANTY DISCLAIMER

THE SERVICE, IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, REGARDING THE SERVICE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, THE COMPANY MAKES NO WARRANTY OR REPRESENTATION THAT ACCESS TO OR OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR DOWNLOADING AND/OR USE OF FILES, INFORMATION, CONTENT OR OTHER MATERIAL OBTAINED FROM THE SERVICE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF WARRANTY, SO THIS PROVISION MAY NOT APPLY TO YOU.

LIMITATION OF DAMAGES; RELEASE

TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, DIRECTORS, OR EMPLOYEES, OR ITS LICENSORS OR PARTNERS, BE LIABLE TO YOU FOR ANY LOSS OF PROFITS, USE, OR DATA, OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, HOWEVER ARISING, THAT RESULT FROM (A) THE USE, DISCLOSURE, OR DISPLAY OF YOUR USER CONTENT; (B) YOUR USE OR INABILITY TO USE THE SERVICE; (C) THE SERVICE GENERALLY OR THE SOFTWARE OR SYSTEMS THAT MAKE THE SERVICE AVAILABLE; OR (D) ANY OTHER INTERACTIONS WITH THE COMPANY OR ANY OTHER USER OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF LIABILITY, SO THIS PROVISION MAY NOT APPLY TO YOU.

INDEMNIFICATION

You agree to indemnify and hold harmless Netmine, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Service, including but not limited to your violation of these Terms.

CONTACT US

If you have any questions about these Terms of Service, please contact us at: legal@rolodesk.in